The Challenge
Manual spreadsheet workflows and recurring form errors were slowing operations and blocking AI agent deployment at scale. CSX knew automation was necessary to keep pace with modernization efforts.
The Solution
We partnered with internal technology leaders to:
- Architect the agentic structure for a project-management AI agent
- Build a custom enterprise application to replace high-error Excel workflows
- Deploy automated daily reporting to remove manual oversight
- Consult on AI enablement for voice agents and operational automation
- Equip internal teams with training and documentation to scale adoption
The Impact
CSX now has:
- A critical workflow migrated to a scalable digital system
- A drastic reduction in operational errors
- Faster execution with far less human oversight
- Teams operating with AI-ready processes
- A foundation designed for future AI agent deployment
- Recognized internally for leadership in AI-driven transformation
Collaborative Recognition
Direct collaboration with senior technology leadership, including the Chief Digital & Technology Office (CTDO), provided influence at the highest levels of innovation.